Terms and conditions

  1. CHECK IN/OUT. No early check-ins or late check-outs.  The Agreement does not create a tenancy but is a limited-in-time license between the Homeowner (OWNER(S)) and Guest (LICENSEE(S)).
  2. MAXIMUM OCCUPANCY.  The maximum number of overnight guests is limited to the number of persons on the listing. Names/Ages of all overnight Licencees/Guests will be required at the time of booking.
  3. RATE CHANGES. Rates are subject to change without notice prior to the execution of this License Agreement.

    It is understood when a non-refundable accidental damage protection fee is collected that it will cover any damages deemed accidental by the agent up to $1500/$3000 depending on the fee charged. Any damages in excess or not covered by the damage protection will be the responsibility of the LICENSEE. Damages must be reported by the Licensee during the stay.  If and when a Security Deposit has been collected, the security deposit will be held by the agent and processed within thirty (30) days after inspection minus any damages provided the property is left undamaged, excessive cleaning is not required and ALL provisions of this Agreement are fully met. Any deductions from the Security Deposit will be confirmed with written estimates, invoices/statements or receipts for costs incurred by OWNER(S)/Owner's Representative. Licensee shall be fully liable for the repair and replacement of any damage to the property inclusive of fixtures, furnishings, appliances, personal property and landscaping, resulting from the use and occupancy by LICENSEE, LICENSEE's Guests, family, invitees agents. Damages that may be claimed by OWNER from LICENSEE are not limited to the amount of the security deposit and shall include all costs and expenses for repair and replacement incurred by OWNER/Owner's Representative. 
    If OWNER(S)/Owner's Representative must take legal action against LICENSEE for damage to the property or for violation of any term or condition of this Agreement, LICENSEE agrees OWNER(S)/Owner's Representative shall be entitled to recover their costs and expenses, including attorney's fees, unless such action results in judgment for the LICENSEE. The Security Deposit is not applied toward the License Fees.  

  5. RESERVATION DEPOSIT/PAYMENT. Advance payment equal to 50% of the Total License Fees is required at time of booking one OR (1) year prior to check in. The balance is due four (4) months prior to arrival. For reservations made more than one (1) year prior to check in a $2500.00 Reservation Deposit is required. The Reservation Deposit becomes the Security Deposit upon check in. This Agreement may be terminated if payments are not received by the due date(s). 
    Payments Accepted: Credit Card, Personal Check or Bank Check.
    The remaining balances will be automatically charged to your card on file per the above outlined payment schedule.
    Check Payments  are to be made out to: AT HOME- ANNAPOLIS
    Mailed to:  At Home – Annapolis, 707 Miller Rd.,  Annapolis MD 21401
    Please include the Reservation # and Unit # in the check memo.
    A $45 Service Charge will be incurred for any returned checks.

  6. CANCELLATIONS. Your reservation is covered under our Flexible Cancellation Program based upon the following factors:
    - Reservations booked after June 20th 2020 and occurring after Aug 1st 2020 are eligible.
    - Cancellation notice must be received between
    60 and 2 days of your check-in date. For example, cancellations made 1 day prior to or the day of check-in will not be eligible for a refund- Cancellation notice must be made in writing via email.
    - Scheduled Deposit and Payments must have been paid in full prior to cancellation.
    - The maximum trip cost reimbursement is $25,000 USD. Bookings with trip costs over $25,000 USD will need to purchase optional travel protection for coverage benefits. Ask your AHA rep for more information about the options we offer.
    - Excluded items from the refund are the Damage Waiver Fee and any additional travel protection fees purchased by the guest.
    - Refund payments for canceled bookings 60 days up to and including 2 days before the check-in date will be released back to the canceling guest on or within 7 days of the original check-out date.

    -  For Reservations booked before June 20th 2020 and occurring before Aug 1st 2020 OR Cancellations or changes by LICENSEE that result in a shortened stay made prior to 60 days or after 2 days prior to check-in forfeit all received payments unless the Property is re-booked for the same time period and at the same rate as the initial booking. If a portion of the license period is re-booked a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to a $350 Cancellation or Re-booking Fee that will be deducted from the refund amount. The Damage Waiver Fee, Processing Fee, and any additional travel protection fees purchased by the guest are non-refundable. Cancellation or early departure does not warrant any refund of any License Fee unless canceled between 60 and 2 days of your check-in date. To protect against monetary losses from cancellations, AHA recommends that LICENSEE purchase, at LICENSEE's expense Vacation Rental Protection Insurance which covers losses due to trip cancellation or interruption, medical emergency or damage to the Property precluding use/occupancy.

    - In the event of a Cancellation by the OWNER(S), LICENSEE is due a full refund of all paid Deposits and Fees within 30 days of the written cancellation notice.

  7. CHANGES TO LICENSE TERM. Any date changes BY licensee to executed Agreements will result in a $350 Change Fee due to AHA prior to approving the changes and regenerating a revised Agreement. Commissioning Week date changes will NOT be accepted past January 15th of the year of the stay. 

  8. OWNER(S)/Owner's Representative will not enter into a license with nor permit students or persons under the age of 25 to stay in the Property overnight unless accompanied throughout the license term by the guardian or parent who signed/eSigned this Agreement. 

  9. Occupancy and use of the Property, common areas and community amenities shall not be such as to disturb neighboring residents.

  10. Only the persons listed on the Folio as overnight guests may occupy the Property overnight. The Property shall be used only for a private residence and for no other purpose, unless Licensee has obtained Owner’s/ Owner's Representative prior written permission.

  11. FALSIFIED RESERVATIONS. Any reservation obtained under false pretense will be canceled and subject to forfeiture of advance payment, deposit, and/or License Fee monies. Neither the person signing/eSigning this Agreement nor any person listed on the Folio will be permitted to check in.

  12. This is a SMOKE FREE Property. Smoking is NOT permitted inside nor near open windows/doors of the home. Smoking will result in forfeiture of the entire security deposit and additional charges for smoke removal. 

  13. PETS are not permitted on or in the Property unless specified in the Folio with a nonrefundable $250 pet fee.
    If this is a pet friendly Property and your pet has been accepted per the Folio: Pets are not permitted on furniture/bedding nor in Pools or Hot Tubs. You will be responsible for any and all damages incurred from pet hair in the filters. Pets may not be left unattended unless crated. Waste must be picked up and tied securely in trash bags. Please see additional pet rules/regulations in the specific Property's binder/informational email.

  14. PARKING. Parking is restricted to the paved or graveled areas. Damage to grass or irrigation systems will be deducted from the Security Deposit.
    Adherence to community/HOA rules contained in the Property's binder is required. (Please note that many communities prohibit on street parking.)

  15. Prior to check in, Licensee shall inspect the Property. By checking in and accepting the Property, Licensee acknowledges the Property is safe, sanitary and suitable for habitation and all heating, air conditioning, lighting, and plumbing free of any prior damage, and visible defects. If there are concerns or issues immediately contact AHA with details via phone message/text message or email. No refunds or reductions will be considered unless AHA is notified of problems during your stay.

  16. LICENSEE SHALL NOT MAKE ANY MATERIAL ALTERATION OR IMPROVEMENT TO THE PROPERTY. If any dangerous or defective condition of the Property comes to Licensee’s attention, it shall be the duty of LICENSEE to immediately notify OWNER/Owner's Representative of such defective condition in writing or electronically via email or text message. LICENSEE shall surrender the Property at the end of the license term in good order and condition, and in the same order in which it was received. It shall be the responsibility of the LICENSEE to report any malfunctions in smoke detectors and/or fire extinguishers to OWNER/Owner's Representative in writing or via email/text message. OWNER/Owner's Representative assumes no responsibility or liability for any non-reported malfunctions to or misuse of smoke detectors by LICENSEE which results in injury or damage to persons or property or to the Property. LICENSEE shall not remove the smoke detector(s) or render them inoperative.

  17. No portable swimming pools, air conditioners, portable heaters, or outside TV, satellite or radio aerials or antennae, or any other apparatus designed to receive electronic signal transmission will be installed without prior written consent of OWNER/Owner's Representative nor shall LICENSEE overload the electrical system. Nothing shall be attached to the roof or walls which would, in any manner, cause damage. LICENSEE agrees not to violate any law, regulation or ordinance in using the Property and agrees to comply with all health, housing, fire and police regulations, and further agrees not to store or permit the storage of any gasoline, kerosene, or other flammable liquids or substances, including hazardous materials of any kind, in/on the Property.

  18. No RV’s, campers or camping tents are permitted on the property.
    No Volleyball Nets, Party Tents or any other apparatus that requires stakes in the ground are permitted without prior written consent from the OWNER. 

  19. In addition to any terms or conditions stated herein or published by the OWNER/Owner's Representative in the Property binder, LICENSEE agrees:
    to not permit any person on the Property with his/her permission to destroy, deface, damage, impair, or remove any part of the structure or dwelling unit or the facilities, equipment or appurtenances thereto, nor himself do any such things. 

  20. Licensee shall not alter or add any lock, security bolts or chains, or lock cylinder in any door without the prior written consent of OWNER/Owner's Representative. OWNER/Owner's Representative may retain a pass key or code and a garage door opener to the Property. Licensee agrees that he/she has had an opportunity to examine all locks throughout the Property and is satisfied that same are suitable and in good working order to afford a reasonable degree of safety and security.

  21. OWNER/Owner's Representative is not an insurer of LICENSEE person or possessions. LICENSEE may purchase, at LICENSEE's option and sole expense, separate insurance for LICENSEE and his/her Guests and/or their personal property. OWNER/Owner's Representative DOES NOT MAINTAIN ANY INSURANCE ON LICENSEE’S PERSONAL PROPERTY. 

  22. LICENSEE warrants and represents to OWNER/Owner's Representative that LICENSEE is not, and shall not become, a person or entity with whom OWNER(S) is restricted from doing business with under regulations of the Office of Foreign Asset Control ("OFAC") of the Department of Treasury (including, but not limited to, those named on OFAC's Specially Designated and Blocked Persons list) or under any statute, executive order (including, but not limited to, the September 24, 2001, Executive Order Blocking Property and Prohibiting Transactions With Persons Who Commit, Threaten to Commit, or Support Terrorism), or other governmental action and is not and shall not engage in any dealings or transaction or be otherwise associated with such persons or entities.

  23. If the Property is equipped with a  FIREPLACE  and/or a FIRE PIT: whether the use of the fireplace/fire pit is permitted, will be noted in the individual property's welcome packet.
    If use is permitted, use will be subject to the following conditions:

    The fireplace/fire pit should not be operated without an adult in the room and awake during the entire time it is in operation.
    All flames MUST be extinguished prior to retiring or leaving the area/room.

    LICENSEE acknowledges that there is no electronic monitor for any of the possible combustion gases, including carbon monoxide, from the fireplace/fire pit or other appliances in the Property.
    LICENSEE shall operate the fireplace/ fire pit in accordance with this Agreement and any manufacturer's instructions at all times.
    LICENSEE shall not operate a gas fireplace if the fireplace fails to light properly, the flame goes out during operation, or Licensee sees or smells any change in combustion or the release of smoke or gases. Licensee shall immediately notify the OWNER/Owner's Representative and wait until the fireplace is inspected and repaired before operating it again.

  24. POOL/HOT TUB/DOCK/RELATED EQUIPMENT/RECREATIONAL EQUIPMENT. If the Property is so equipped, the use of the swimming pool, hot tub, sauna, dock and related equipment & recreational equipment, such as bicycles, kayaks etc., located on the Property is provided solely as an accommodation to the LICENSEE. If LICENSEE and/or Guests use the pool/hot tub/sauna/dock and/or related equipment and recreational equipment, SUCH USE IS AT THE SOLE RISK OF LICENSEE & LICENSEE'S GUESTS, INVITEES OR AGENTS.  LICENSEE and his/her guests shall comply with all rules and regulations prescribed by the OWNER/Owner's Representative pertaining to the use of the swimming pool/hot tub/dock and equipment. Any interruption, modification or discontinuance of such equipment shall not be cause for damages, for the termination of this Agreement, or for the reduction or abatement of the stipulated rent. (Be assured that we will, and have always been, attentive to any malfunction of any & all equipment on the property in a timely manner.)
    LICENSEE expressly agrees OWNER(S)/Owner's Representative shall not be liable for any loss or damage to property, by theft or otherwise, nor for bodily injury or death caused by or resulting from the use of the pool/hot tub/dock/related equipment or recreational equipment on the Property or the Property community amenities.
    LICENSEE hereby covenants that children under the age of 15 are not permitted in the pool, hot tub or on the dock unless accompanied by an adult over the age of 25.

  25. LICENSEE understands and accepts that there are inherent risks to person and property associated with the use of pools, hot tubs, docks and other water-related activities, including risk of injury or death. LICENSEE agrees that the OWNER(S)/Owner's Representative would not license the property for use unless LICENSEE accepted this risk as a condition of the license.

  26. OWNER/Owner's Representative has the right of entry to inspect property, make repairs or to perform periodic service at reasonable times and upon reasonable notice to LICENSEE. No notice is required in the event of an emergency.

  27. NO DAILY MAID SERVICE. Rates include a one-time linen and towel set up, prior to check in. Daily maid service is not included in the License Fee rate. If you are interested in hiring daily maid service, AHA will be happy to assist you with our recommendations.

  28. CLEANING FEE: A non-refundable cleaning fee is required with all reservations. LICENSEE is required to follow all check out procedures detailed in Property information binder/email and to leave the property in the same general good and habitable condition it was in upon arrival. Also, applicable to the property exterior, grounds, grills, trash cans and hot tubs, etc. Excessive and/or unreasonable cleaning upon departure will result in deductions from the security deposit or additional charges.

  29. PARTIES/EVENTS/ENTERTAINING: Written permission must be obtained from the OWNER(S) if the LICENSEE(S) intend to entertain more than 25 guests in/at the Property,  If permission to entertain or host a party is granted by the OWNER(S) an additional Waiver with signatures of both the LICENSEE(S) and the OWNER(S) will be required. If permission to entertain or host a party is granted by the OWNER(S) only pre-qualified catering firms & vendors will be permitted and parking restrictions must be adhered to. Tents & volleyball nets (or similar) must be pre-approved on the addendum/waiver.
    The OWNER(S) reserve the right to retain the security deposit and/or terminate the Agreement resulting in immediate eviction if any unapproved parties or events occur on the Property.
    *In general, multi-family and large parties or events are discouraged on AHA managed properties due to liability issues for both yourself and the homeowner. Many waterfront homes are on well water with septic and have limited parking.
    We are happy to guide you to the many wonderful offsite party venues that Annapolis has to offer.

  30. LICENSEE, for him/herself, heirs, executors, personal representatives, successors and assigns, and for LICENSEE's Guests, their family, invitees, or any of them, and any other person entering upon the Property with LICENSEE's permission, agree to release, hold harmless, defend and indemnify OWNER(S) and Owner's Representative, together with their agents, representatives and employees, from all claims, damages, actions or causes or action of any kind, or other liability, for injury or losses to persons, real or personal property, at, on or inside the Property, or in connection with the use and occupancy of said Property, which occur during the term of, or arise out of the license for use of the Property, which are not the proximate result of gross negligence or willfull misconduct by OWNER(S) or Owner's Representatives.

  31. This Agreement constitutes the entire understanding between the parties and may only be modified in writing and signed/eSigned by all parties.
    This agreement shall be governed by the laws of the State of Maryland. All claims, disputes or other controversies arising out of this Agreement or related thereto, shall be settled by and subject to binding arbitration and/or mediation and the prevailing party shall be entitled to recover their attorney’s fees and costs. OWNER(S) and LICENSEE agree to the appointment of a neutral from JAMS Mediation, Arbitration, ADR Services (JAMS) to provide binding arbitration/mediation services and hereby consent to the jurisdiction of JAMS to arbitrate all claims, disputes and controversies arising out of this Agreement. Any arbitration/mediation proceeding shall be located in Annapolis, Maryland. Any arbitration decision or award may be entered as a judgment in the District Court for Anne Arundel County, Maryland.