Our Frequently Asked Questions

What are the Cancellation Policies?

The below policies apply to reservations made AFTER Feb. 12, 2021. If you booked prior to this date, please email us at Book@rentAHA.com for specifics regarding the cancellation policy that was in place at the time of your booking.

There are 2 separate Cancellation Policies. One for Commissioning Week reservations and one for all other or general reservations.

Outright cancellation refunds for pandemic related cancellations are not available. The health crisis is now a foreseen event and travelers are now aware that a health crisis can impact travel plans.

To protect against any monetary losses from cancellations, AHA highly recommends that you purchase Vacation Rental Travel Insurance which covers losses due to trip cancellation, interruption or medical emergency. AHA offers two great travel protection options from their partner Rental Guardian: Play Travel Protection and Play Travel with the CFAR Option. We strongly recommend the CFAR (Cancel For Any Reason) Option. Visit athomeannapolis.rentalguardian.com or ask your AHA reservation specialist for details!

Cancellations or changes made by the guest that result in a shortened stay or early departure do not warrant any refund of any fees. All cancellations and changes are subject to a $350 Cancellation/Change Fee.

If you need to cancel or change your reservation, notify AHA as soon as possible via email with a follow-up phone call. All cancellation or reservation changes, including altering dates, must initially be made in writing via email to Book@rentAHA.com.

If you purchased one of the Travel Protection options offered by our partners, please still notify us in writing via email to Book@rentAHA.com. You are responsible for submitting the claim and seeking reimbursement. We are happy to assist you with this easy process.

 

GENERAL RESERVATIONS CANCELLATION POLICY

30 Days Prior to Check-in Cancellation: Reservations canceled at least 30 days before the start of the stay will receive a full refund less a $350 Cancellation Fee, the Processing Fee, and any additional fees from the purchase of Travel Protection coverage.

14 Days Prior to Check-in Cancellation: Reservations canceled at least 14 days before the start of the stay will receive a 50% refund less a $350 Cancellation Fee, the Processing Fee, and any additional fees from the purchase of Travel Protection coverage. Cancellations less than 14 days prior to Check-in and without travel insurance forfeit all received payments.

If you are traveling to Annapolis for a USNA event or wedding and the event has been canceled and rescheduled, we will be happy to move your reservation to the new dates if the home is available. We can also hold a credit for you to be used at the same home within 365 days of the original reservation.

 

COMMISSIONING WEEK CANCELLATION POLICY

Cancellations without travel insurance forfeit all received payments unless the property is RE-BOOKED for the same time period and at the same rate as the initial booking. We make every effort to re-book your reservation; however, if the home is not rebooked, you forfeit all monies paid.

If the cancellation is successfully re-booked, all rent and taxes will be refunded, less a $350 Cancellation or Re-booking Fee, the Processing Fee, any additional Travel Protection Fees purchased and any funds used to discount the week in an attempt to get it re-booked for you.

Refund payments for re-booked reservations will be released back to the canceling guest in the original form of payment once the re-booked reservation is paid in full.

Commissioning Week date alterations will not be accepted past January 15th of the Commissioning Week year and will be subject to a $350 change fee.

In the case of the Commissioning Week dates being changed or altered to another week by the USNA, AHA and the homeowners they represent will work with you to move the dates of your stay to the new dates announced.

We strongly recommend the CFAR (Cancel For Any Reason) Option for Commissioning Week guests. Visit athomeannapolis.rentalguardian.com or ask your AHA reservation specialist for details!

 

Is there a Security Deposit?

Accidents do happen, so to protect our guests as well as the property owner, we have an accidental damage protection fee. It is a $79 flat rate, non-refundable fee for the Peace of Mind Protection Plan. This damage waiver protection will cover up to $3,000 of accidental damage. All you do is report any accidental damage to AHA when it happens. Any damage not reported or considered willful will be charged to the guest. Damages must be reported by the Licensee during the stay. If a Security Deposit has been collected, the security deposit will be held by AHA and processed within thirty (30) days after inspection minus any damages provided the property is left undamaged, excessive cleaning is not required and ALL provisions of the Agreement are fully met. The typical Reservation/Security Deposit held is $500. Commissioning Week Reservation/Security Deposits are $2500.

How much do I pay upon booking?

The Reservation/Security Deposit and Advance payment equal to 50% of the Total License Fees is required at time of booking. The balance is due 4 months prior to check in.

What do I do & when do I pay the Final Balance?

We do it all! 120 Days (4 months) prior to your arrival, we will charge the credit/debit card on file the remaining balance on your reservation, you will also receive an emailed receipt of the monies paid for your records.

What types of payments do you take?

We accept American Express, Visa, Mastercard and Discover credit cards.

Do you have wedding/event venues?

Do to liability issues, city/county ordinances and/or HOA guidelines, events over 25 invited guests are discouraged and in some cases not permitted at all.

You may have people over. However, the number of guests cannot exceed 25. The systems including HVAC, pools, spas, parking and sewage systems are not set up to handle any large groups over the max occupants. Along with being considerate to the neighbors and community guidelines, these homes were built particularly for the normal occupancy of the home.

For USNA Commissioning Week, some homeowners will allow events with over 25 invitees but ONLY with written permission and a signed Event Waiver. Only pre-qualified catering firms & vendors will be permitted, parking restrictions must be adhered to, live music is not at all permitted and alternate toileting solutions may be necessary. Tents & volleyball nets (or similar) must be pre-approved on the addendum/waiver. The Owners reserve the right to retain the security deposit and/or terminate the Agreement resulting in immediate eviction if any unapproved parties or events occur on the Property.

We do NOT, ever, rent homes as wedding venues or 1 day pool party venues.

What time is check in / check out?

Check in is typically at 3 pm and check out is typically at 10 am. These times do differ depending upon the home rented so please refer to your Agreement or Welcome email for exact times.

Can I schedule a Late Check Out?

The only way to guarantee a late check out is to purchase an extra night. Your second option, is to contact us before your arrival to see if a late check out is available. If we can accommodate you, it will be a half nights rent. This option is only valid if our Inspectors, Cleaners and Maintenance Department provide clearance and if there is no arrival the following day.

Can I schedule an Early Check In?

Due to scheduled cleaning and maintenance we cannot offer early check-ins. Unlike a hotel, that has multiple rooms that are identical and can be substituted for each other, we only have one unique property to provide you. To insure we provide you with this unique property in the condition you deserve, we often are working right up to the check in time.

Can I mail something to my vacation rental?

Yes and No. Most of these homes have USPS mail forwarded to wherever the owner may be, which means your mail will also be forwarded to the owner. UPS and FedEx are usually good options. Check with your At Home – Annapolis representative regarding mailing options before sending.

Does my rental come with pool towels/toys, boats, kayaks, paddle boards, etc.?

We provide one beach towel per guest for homes with pools or hot tubs. Any pool toys/floats/etc. that may be at the property were probably left by previous guests. At your own risk, you are welcome to use these items if present, but we do not guarantee any such items, nor are we responsible for the condition of the items left.

Boats, kayaks or paddle boards that are on the property belong to the homeowner and are NOT for guest use. Please do not climb on or touch any boats or equipment.

You are welcome to bring your own boat or water toys. Or we can guide you to great companies that rent. Please make sure to have your own lines, fenders and life jackets. The Owner nor AHA are not responsible for damage or loss. Use of the docks is At Your Own Risk. Visit https://rentaha.com/boat-water-toy-rentals/ for some of our favorite rental vendors.

Does my rental have baby supplies?

No. We feel you deserve the latest, sanitized, up to date and recall covered products for your baby. So, we suggest connecting with a few local vendors for all your baby needs while on vacation.

https://www.babyquip.com/annapolis

Baltimore, MD

What is provided with the rental property? Do I need to bring bed linens and towels?

About two weeks prior to check-in, you will receive a “Welcome Sheet” with all of the important info you will need to know about the home: Door Access Codes, Internet Access, Parking, Kitchen notes and much more. You will also receive the name and contact information of your ASSIGNED At Home Annapolis Host who will be your primary resource before and during your stay.

Lovely bed linens, bath towels, and pool/beach towels (if applicable) are provided for your stay. You will have a starter supply of paper towels (1/2 rolls), toilet paper (2 rolls per bathroom), trash bags, dish & dish washer detergent, laundry basics and hotel size soaps/shampoos. Depending upon your length of stay, you may need to purchase additional supplies. See your Welcome Packet for a detailed listing of the home’s contents.

For more information about Activities and fun in Annapolis and on the Chesapeake Bay click the ANNAPOLIS GUIDE tab on our home page or call your At Home Annapolis Host, we are here to make sure you have the very best possible experience!

(443) 837-6870